Privacy Policy

Appendix

Business information

Purpose

encapsulategroup.co.uk, along with all subdomains and alias domains, the "Site", is owned and operated by Encapsulate Group Ltd, registered in England & Wales under company number 11507292.

Encapsulate Group Ltd is the data controller and can be contacted at [email protected], by calling 01782 939019, or by writing to Encapsulate Group, Whieldon Road, Stoke-on-Trent, ST4 4JE, United Kingdom.

The purpose of this Privacy Policy is to inform users of our Site about the personal data we collect, how we use collected data, who has access to the data collected, the rights of Site users, and where to find information about our use of cookies.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the United Kingdom, we adhere to the UK General Data Protection Regulation, the "UK GDPR", and the Data Protection Act 2018.

Where applicable, for users in the European Union, we adhere to Regulation (EU) 2016/679, known as the General Data Protection Regulation, the "GDPR".

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site, users agree to the conditions set out in this Privacy Policy.

Where the legal basis for processing your personal data is consent, you may withdraw your consent at any time. If you withdraw your consent, it will not make any processing we completed before you withdrew consent unlawful.

You can withdraw your consent by contacting us at [email protected] or by calling 01782 939019.

Legal Basis for Processing

We only collect and process personal data when we have a legal basis for doing so under applicable data protection law.

• You have provided consent for one or more specific purposes.
• Processing is necessary to respond to your enquiry or take steps before entering into a contract.
• Processing is necessary for the performance of a contract with you.
• Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Processing is necessary to comply with a legal obligation.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data collected automatically

• Clicked links, content viewed and pages visited.
• Browser and device information.
• IP address and referral source.
• Cookie consent preferences.

This information is used to help us understand how people use the Site and improve the user experience. More information about cookies and similar technologies is available in our separate Cookie Policy.

Data collected in a non-automatic way

• First and last name.
• Email address and phone number.
• Business name, where provided.
• Any information you choose to provide in your message or enquiry.

This data may be collected when a contact form or chat widget is used, when you contact us by email or telephone, or when you sign up to receive marketing communications from us.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

Automatically collected data may be used to:

• Help improve user experience when interacting with the website.
• Monitor website performance.
• Understand how users find and use our Site.
• Support website security.

Data provided by users may be used for:

• Communication and responding to enquiries.
• Providing quotes, proposals or information about our services.
• Managing client or prospective client relationships.
• Sending email marketing, where you have opted in or where we are otherwise permitted to do so.
• Meeting legal, regulatory or business administration requirements.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Service providers

We do not sell your personal data. We may share personal data with trusted third-party service providers where this is reasonably necessary to operate our Site, respond to enquiries, provide services, manage communications, analyse website performance, keep our Site secure, or meet our legal and business obligations.

• Website hosting and maintenance.
• Website forms and chat tools.
• Email and communication systems.
• Customer relationship management systems.
• Analytics, performance, cookie consent and security tools.
• Professional services, such as legal, accounting or insurance support.

Other disclosures

We may share your data if the law requires it, if it is required for legal proceedings, to prove or protect our legal rights, or to buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for, and have no control over, their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved, unless a longer retention period is required or permitted by law.

• The reason the data was collected.
• Whether we still need the data to respond to an enquiry or provide a service.
• Whether we need to keep the data for legal, accounting or business administration reasons.
• Whether you have withdrawn consent or unsubscribed from marketing communications.
• Whether keeping the data is necessary to protect our legal rights.

You will be notified if your data is kept for longer than expected where we are required to do so.

How We Protect Your Personal Data

To protect your security, we use appropriate technical and organisational measures. These may include secure website hosting, HTTPS encryption, password-protected systems, restricted access and secure business systems.

User data is only accessible to employees and service providers who reasonably need access to it for the purposes set out in this Privacy Policy. Our employees are expected to handle personal data confidentially and securely.

While we take reasonable precautions, there always remains a risk of harm. The internet as a whole can be insecure at times and we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the UK GDPR, you have the following rights:

• Right to be informed.
• Right of access.
• Right to rectification.
• Right to erasure.
• Right to restrict processing.
• Right to data portability.
• Right to object.
• Right to withdraw consent where processing is based on consent.

Some rights only apply in certain circumstances. To exercise any of these rights, please contact us at [email protected] or by calling 01782 939019.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible.

If a child under 16 years of age has provided us with personal data, their parent or guardian may contact us at [email protected].

How to Access, Modify, Delete or Challenge the Data Collected

If you would like to know whether we have collected your personal data, how we have used your personal data, whether we have disclosed it and who we have disclosed it to, or if you would like your data to be deleted or modified in any way, please contact us.

You can also contact us if you would like to exercise any of your other rights under the UK GDPR.

Email: [email protected]
Telephone: 01782 939019

How to Opt Out of Data Collection, Use or Disclosure

In addition to the methods described above, we provide the following specific opt-out methods.

• Email marketing: you can opt out by clicking unsubscribe at the bottom of any marketing email received.
• Cookies: you can manage your cookie preferences using our cookie banner or by visiting our Cookie Policy.

Cookies

Our Site uses cookies and similar technologies. Some cookies are necessary for the Site to work properly. Other cookies, such as analytics or marketing cookies, will only be used where consent is required and has been given.

Full details about the cookies we use, why we use them, and how you can manage your preferences are available in our separate Cookie Policy.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process.

When we amend this Privacy Policy, we will update the "Last updated" date at the top of this Privacy Policy. We recommend that users periodically review our Privacy Policy to ensure that they are notified of any updates.

If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue.

If you feel we have not addressed your concern in a satisfactory manner, you may contact a supervisory authority. You also have the right to directly make a complaint to the Information Commissioner's Office.

Contact Information

If you have any questions, concerns or complaints, you can contact us at:

Website: encapsulategroup.co.uk
Email: [email protected]
Telephone: 01782 939019